SMS Surveys Made Easy
Get real-time SMS notifications of customer unhappiness.
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Get instant feedback from your customers with real-time SMS surveys.
Engage your customers immediately after their purchase using SMS surveys which have more than 15x higher completion rate than email surveys.
Receive SMS alerts about unhappy customers in real-time, so you can step in and correct a negative experience as it's happening.
Turn happy customers into social media shout-outs and positive online reviews.
“I love the immediacy of the system. I can get a notification about a dissatisfied customer at 8:00pm and by 8:02pm a manager has contacted the customer to resolve the issue.”
Capture customer reactions in real-time.
Servmetrics records customer satisfaction in the moment through a quick, engaging SMS survey, giving you the chance to address issues immediately. Every customer experience is displayed in your Servmetrics dashboard in real-time.
Stop negative customer experiences in their tracks.
The vast majority of dissatisfied customers will never contact you about their unhappiness, but they will tell their friends. Servmetrics captures unhappy experiences in real-time and notifies you so you can step in and save the day.
“Servmetrics is easy to use, but also very powerful. It takes no time to set up and the data it collects is incredibly valuable. The visibility into our customer reactions has changed the way we approach customer service.”