iPhone

The most effective way for restaurant owners to
capture customer reactions in real-time.

capture customer reactions in real-time.

stop negative customer experiences in their tracks.

convert positive experiences into social media shout-outs.

smiling face

Make customer happiness a competitive advantage.

Servmetrics is a dashboard for delivery-based restaurants that captures customer satisfaction in real-time. It integrates seamlessly with your existing POS system and collects data through an SMS survey.

smiling face Works through SMS.
pos One-click integration with your existing POS system.
real time Real-time results.
iPhone

Capture customer reactions in real-time.

Servmetrics records customer satisfaction in the moment through a quick, engaging SMS survey, giving you the chance to address issues immediately. Every customer experience is displayed in your Servmetrics dashboard in real-time.


iPhone

Stop negative customer experiences in their tracks.

The vast majority of dissatisfied customers will never contact you about their unhappiness, but they will tell their friends. Servmetrics captures unhappy experiences in real-time and notifies you so you can step in and save the day.


iPhone

Convert positive experiences into social media shout-outs.

Servmetrics encourages happy customers to spread the word about your restaurant. Through social media shout-outs and online reviews, Servmetrics drives new customers to your business and increases revenue.

oregano’s pizza

“Servmetrics is easy to use, but also very powerful. It takes no time to set up and the data it collects is incredibly valuable. The visibility into our customer reactions has changed the way we approach customer service.”

oregano’s pizza
little caesars

“I love the immediacy of the system. I can get a notification about a dissatisfied customer at 8:00pm and by 8:02pm a manager has contacted the customer to resolve the issue.”

little caesars

The Process

Customer opts-in when they place their order.
A quick and fun survey is sent via SMS after a customizable delay.
Customer reaction is recorded as either positive, neutral or negative from the survey.
If a customer is unhappy an SMS notification is sent immediately to you or someone on your team.
Happy customers are encouraged to share via social media or online review sites like Yelp.
Customer details including experience rating, NPS score, and 5 other key restaurant satisfaction metrics are saved in your Servmetrics dashboard.