Satisfied customers are loyal customers.
Ensure your customers are satisfied with real-time, highly engaging SMS customer surveys.
Not every shopping experience is perfect.
Shoppers are most likely to tell you about a negative experience immediately after it happens, and are most likely to leave happy if you contact them quickly to resolve it.
Servmetrics captures unhappy shopping experiences and sends you a notification so you can correct it in real-time, turning a potentially lost customer into a loyal one.
Servmetrics captures all of your customer feedback so you can track it over time, and ensure that your store is being all that it can be.
By tracking multiple areas of customer satisfaction, like shopping experience and breadth of selection, you can gain valuable insight into what your customers think, and how you can improve to keep them coming back.